06-28-2018
03:57
- last edited on
12-23-2020
06:14
by
JuanJoFitbit
06-28-2018
03:57
- last edited on
12-23-2020
06:14
by
JuanJoFitbit
Hi,
I'm using my Versa with Android. I'm not able to upload my custom photo to the photo watch face from fitbit. It's allowing me to browse the picture from the gallery and crop it. But after cropping is done, nothing is changing, its still the stock watch face with the cat photo as the background. Does any one had the same issue? Or do someone has a solution. Please note, i'm talking about the Fitbit official photo watch face and not third party one. Thank You!
Moderator edit: subject for clarity
07-01-2018 07:28
07-01-2018 07:28
Hey @Sajai, a warm welcome to the Community.
Could you please provide me with a screenshot of the clock face that you are talking about? In the meantime, restart your Versa by doing the following:
Hope to hear from you soon.
07-01-2018 23:24 - edited 07-02-2018 02:48
07-01-2018 23:24 - edited 07-02-2018 02:48
Hello,I was talking about the custom photo upload watch face. Attaching the
picture.
I tried restarting versa a few times, it didn't help. Thanks for your
support! 🙂
07-21-2018 09:33
07-21-2018 09:33
Im having the same issue. Versa app is nine photo bing daily. I have three custom photos cropped and added in settings, but I can’t get the watch to sync and update watch face.
07-21-2018 09:37
07-21-2018 09:37
When I click ‘update image on watch now’ nothing happens.
07-21-2018 09:38
07-21-2018 09:38
Not app, but watchface: Nine-Photo Bing-Daily.
07-24-2018 00:38
07-24-2018 00:38
Hi, just wondering if you got a solution to this? I'm having the same issue, except I can't even get to the cropping stage.
07-24-2018 02:09
07-24-2018 02:09
08-13-2018 12:21
08-13-2018 12:21
Having the same issue. Super annoying! Anybody else having this issue? Has this been resolved yet? I've restarted my fitbit as well as my phone. Nothing is happening.
08-13-2018 18:08
08-13-2018 18:08
08-13-2018 19:26
08-13-2018 19:26
12-25-2018 18:16
12-25-2018 18:16
Hi!
I have been trying to solve this same issue for nearly two hours before I found this page, and realized that there is no solution. Then, I searched for an alternative to the photograph watch face. I found two: one that is similar (free) and one that you can do a slideshow of your own images ($1.99).
The one I used is the free one, and it is called Photo, by Wim Van Aerschot. The part where you upload your image and crop is the same, (except this one actually works)!
The one that costs two dollars seems nice, but I haven't tried it. It is called Photo Album Watch Face, by AppMosaic.
Hope this helps!
09-22-2019 19:57 - edited 09-22-2019 20:00
09-22-2019 19:57 - edited 09-22-2019 20:00
“Go to MyClock”
😡
Is that in Nebraska? Or in my fridge? Or in your mind?
Very poor instruction.
12-07-2019 08:39
12-07-2019 08:39
I'm having this issue too. I've just got the versa 2. I use a galaxy s7 edge, and I've followed all the instructions. I've restarted my fitbit, uninstalled/reinstalled the app, etc. Still I've got that picture of the cat. Is anyone ever going to fix it? Or am I missing something?
01-11-2020 16:13
01-11-2020 16:13
Hi there! I’m not sure if you ever resolved the issue but i was having this same problem! what i found out that actually works is changing the size of your photo (it is usually formatted to be actual size and i changed it to large size so it’s less MB) this then worked and i can now add my photo onto my watch face. I hope this helps and I hope you can pick some lovely photos!!!
01-11-2020 19:48
01-11-2020 19:48
12-22-2020 06:56
12-22-2020 06:56
This worked for the Fitbit Versa 3 if anyone is looking to change their clock face. Just did it and it was simple and fast. Have to do it from your phone.
01-13-2021 05:26
01-13-2021 05:26
Hi, I was having the same problem, was stuck for about 2 hours and just as I'd given up I turned off the permissions of the app and it worked straight away, hopefully this works for others.