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Can't use Uber app on Versa 2 - Unidentifiable user error

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‎12-16-2020 06:26 - last edited on ‎12-16-2020 16:15 by Fitbit Moderator

‎12-16-2020 06:26 - last edited on ‎12-16-2020 16:15 by Fitbit Moderator

When I log into the Uber app, it says I’m a unidentifiable user even though I used my phone number to log in so it’s not tracking my trips

 

Moderator Edit: Clarified subject

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‎12-16-2020 16:14

‎12-16-2020 16:14

Hi @ianbowen4, welcome to the Community Forums.

 

Thanks for bringing this to our attention and for the details that were shared in your post. To fix the error message you're currently receiving, I recommend you to check the information that's specified on our help article: How do I set up apps on my Fitbit device? and let me know if the issue persists. If so, please send me a picture of the error message described in your post so we can move on.

 

I'll be here if further assistance is needed.

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