Can't use a paid clock face on Versa 2

[Fallonc]

I inadvertently changed my watch face to some random one, I had to put in a number and now I just want my watch back to original. All I’m seeing is a Red Cross saying access internet settings help please

Moderator Edit: Clarified subject

[MarreFitbit · Accepted solution]

Hi there, @Fallonc. Welcome to the Community Forums. 

That sounds like you may have installed a clock face that requires a payment. Please note that all apps and clock faces in the Fitbit App Gallery are free to download. However, some apps and clock faces require a paid subscription service (such as Pandora, Spotify, and Deezer) or a one-time activation fee (to a developer). If a developer requires an activation fee, you may see a message in the app or clock face description.

For these apps and clock faces, the developer will process and provide instructions for payment. Many developers use the third party service KiezelPay to accept payment for their app or clock face. You'll see a message on your Fitbit device asking you to visit a website and enter a code. For more information, see KiezelPay’s FAQ. If you decide not to purchase a paid clock face and want to remove the message, change your clock face. For more information, see How do I change the clock face on my Fitbit device?