04-27-2019
23:58
- last edited on
04-28-2019
11:09
by
AlvaroFitbit
04-27-2019
23:58
- last edited on
04-28-2019
11:09
by
AlvaroFitbit
I keep having whole days missing from my heart rate data on the app, it shows up on the website version but not on the app. It's definitely recording my heart rate throughout the day but when I click on it to see the data the day doesn't even show up.
This is really annoying! Any solutions?
I've tried restarting, uninstalling etc etc etc.
Moderator edit: updated subject for clarity
04-28-2019
11:12
- last edited on
04-24-2025
11:14
by
MarreFitbit
04-28-2019
11:12
- last edited on
04-24-2025
11:14
by
MarreFitbit
@JessieKate Welcome! It's great to see you around!
I will gladly assist you with viewing your heart rate data. Which phone are you using? Is it compatible? On the app you will need to tap the heart rate tile then view each day individually. If the days aren't showing could you share a screenshot? I suggest you log out from the app, restart your phone and log back in.
Let me know how it goes.
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04-28-2019 18:40
04-28-2019 18:40
As you can see in the photo Saturday the 27th, Sunday the 28th and today Monday the 29th have no data and the days haven't even come up. I've tried logging out and restarting my phone and uninstalling and reinstalling. It's recording my heart rate throghout the day but there's no data there. My phone's a Samsung s9.
04-28-2019 19:51
04-28-2019 19:51
I am also having the same problem on my Versa. All of a sudden it stopped showing my heart rate.