Cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Can't view Versa's heart rate data on app

Replies are disabled for this topic. Start a new one or visit our Help Center.

I keep having whole days missing from my heart rate data on the app, it shows up on the website version but not on the app. It's definitely recording my heart rate throughout the day but when I click on it to see the data the day doesn't even show up. 

This is really annoying!  Any solutions?

I've tried restarting, uninstalling etc etc etc. 

 

 

Moderator edit: updated subject for clarity

Best Answer
0 Votes
3 REPLIES 3

@JessieKate Welcome! It's great to see you around! 

I will gladly assist you with viewing your heart rate data. Which phone are you using? Is it compatibleOn the app you will need to tap the heart rate tile then view each day individually. If the days aren't showing could you share a screenshot? I suggest you log out from the app, restart your phone and log back in. 

Let me know how it goes.

Alvaro | Community Moderator

If a post helped you try voting and selecting it as a solution so other members benefit from it. Select it as Best Solution!

Best Answer
0 Votes

Screenshot_20190429-113632_Fitbit.jpg

 

As you can see in the photo Saturday the 27th, Sunday the 28th and today Monday the 29th have no data and the days haven't even come up. I've tried logging out and restarting my phone and uninstalling and reinstalling. It's recording my heart rate throghout the day but there's no data there. My phone's a Samsung s9.

Best Answer
0 Votes

I am also having the same problem on my Versa.  All of a sudden it stopped showing my heart rate.

Best Answer
0 Votes