Cancel a factory reset.

[Shari_123]

Hello, is there any way that you can cancel a factory reset on a fitbit versa lite. Tried to do what everyone say to do hold in the button for 15 seconds but every time I do that another screen come up saying data not cleared sync and try again. So I went into the fitbit app and I it is unable to sync. Please help. Thank you.

[Rich_Laue]

A factory reset needs to be done through the settings/help on the Versa itself. 

A restart requires holding both the left an lower right buttons in together. 

May I ask what the initial problem is? Very seldom does a factory reset help and often it only adds more problems

[Shari_123]

I was watching my kids and I was holding a five year old while watching a movie long story short she was playing on it and I think she hit the factory reset button. When I try to sync it to the fitbit app it says unable to sync. Then when I try to hold it the side button the fitbit logo does pop up but it goes away and the a screen saying data not cleared please try again.

[Rich_Laue]

A factory reset requires multiple specific steps and will not be accidentally done. 

The button method requires holding in all 3 buttons, releasing one, with a critical timing for the steps and could not be accidentally done. 

Have you tried a restart by holding in the left and lower right buttons? 

[Shari_123]

On my device there is only one button but I have figured it out. Thank you.

[VB123]

How did you undo the reset? My friend was messing on my fitbit playing 2048 and I was tryna tug it away and he factory resetted it, how do I undo it?

[VB123]

I'm on versa 3 btw

[Rich_Laue]

If the tracker really did reset, their is no way to undo, anything that has been synced to the server is saved. 

You just need to setup the tracker.