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Cannot add Versa Lite to Family account

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‎01-05-2020 09:01 - last edited on ‎01-07-2020 06:10 by Fitbit Moderator

‎01-05-2020 09:01 - last edited on ‎01-07-2020 06:10 by Fitbit Moderator

Hello, we bought my 10 year old a Versa Lite for Christmas. I set up a family account and added him as a member. When I attempt to sync the Versa Lite to the app on his account, it only gives me the Ace & Ace 2 as options and not the Versa Lite.

 

I’m guessing it’s because the Versa Lite isn’t a “kids” Fitbit?

 

Thanks for the help!

 

 

Moderator edit: updated subject for clarity

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3 REPLIES 3

‎01-05-2020 09:05

‎01-05-2020 09:05

Unfortunately only Ace and Ace 2 can be used in family accounts, and under age 13 (in US) cannot have own accounts.

Before posting, re-read to see if it would make sense to someone else not looking at your Fitbit or phone.

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‎01-05-2020 09:16

In response to JohnnyRow

‎01-05-2020 09:16

That’s what I figured was going on. Thanks for your help!

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‎01-07-2020 06:09

In response to madoar

‎01-07-2020 06:09

@madoar, welcome to our Fitbit Community. By the way, I'm sorry for the late response. However, @JohnnyRow is correct. Thank you for your understanding about the way how the Family account works.

 

I'd like to share this help article which contains extra information about the Family account.

 

Don't hesitate to get back if more questions arise.

JuanJo | Community Moderator

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