Cannot add card to Fitbit Wallet on Versa

[ot_w]

I have been having issues attempting to add a card to my Fitbit wallet on my Versa.

Whenever I attempt to add a card, the app gets stuck on a "Checking for Pin..." loading screen. Nothing else happens, the app stays on this screen and I have to back out of the app to do anything.

I've tried restarted both my phone and my Versa and neither has made a difference.

[N8teGee · Accepted solution]

Hi @ot_w, welcome to the community.

Can I suggest you try uninstalling the fitbit app from your phone, restart your phone and then reinstall the fitbit app. Try setting up fitbit pay again and see if that helps.

[ot_w]

I tried what you suggested and I was able to add a card to my Wallet. 

Thanks for your help N8teGee

[gillogooner]

Me too only it Says it doesn't do H. S. B. C. Bank when on the back it says fitbit pay or wallet pay I can't quite read it as too small.. 

[N8teGee]

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@gillogooner wrote:

Me too only it Says it doesn't do H. S. B. C. Bank when on the back it says fitbit pay or wallet pay I can't quite read it as too small.. 

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Have you checked the supported banks list to see if HSBC is supported in your country? Only those on the list will work with Fitbit pay.