Cannot download music to my Versa 2

[Gettingfit23]

Hi, 

I've been trying to transfer music to my Versa2 from my desktop and it does not work, what do I need to do?

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @Gettingfit23, welcome to the Community Forums.

Thanks for bringing this to our attention and for the details that were shared, I'm sorry to know that you're experiencing difficulties downloading music to your Versa 2. To fix this situation and to try some troubleshooting steps, I recommend you to check the information that's specified on our help article: Why can't I download music and podcasts to my Fitbit watch? and let me know how it goes.

I'll be here if further assistance is needed, please keep me posted.

[ryams27]

I've tried all the troubleshooting steps I can find on the web and still nothing. My Versa 2 is connected to the Windows 10 app and will sync with it. However, whenever I try to set up my "Personal Music," I get stuck at the "Looking for your watch..." prompt on the desktop app. My watch appears ready to receive transferred music but the desktop app never finds it. 

[Sarissa]

Hi Riccardo, can you also say something about this updating problema that people are having at this moment? I was trying to chat with customer service but it's impossible to connect with anyone! Thank you.