Cannot get messages or emails on my Versa 2

[Lolaput]

I am really disappointed not to be able to set up messages on my versa 2 I’ve followed all the instructions and had no luck previously had a very cheap tracker which worked fine but upgraded to Fitbit and feel cheated 

[JuanJoFitbit]

@Lolaput, welcome to our Fitbit Community. I'm sorry to hear that your Fitbit Versa is not receiving text messages. I totally understand how you feel about this.

I would like to know what is the brand and model of your phone.

In the meantime, try the troubleshooting steps that are listed in this help article. After this, monitor your watch and see if the notifications issue gets fixed.

Keep me posted on the outcome.

[Lolaput]

My phone is an iPhone 6s and it’s is updated to iOS 13 - i followed all the
instructions on the link on u tube and it still doesn’t work
It’s v disappointing especially as this was an upgrade from a cheap tracker
which worked fine for messages and email
--
Lorraine

[JuanJoFitbit]

@Lolaput, I'm sorry for the late response. However, I appreciate the time spent trying the recommended troubleshooting steps.

I'd like you to check out Kate's post, where she shared extra information about this issue and some steps that you can try in the meantime.

We really appreciate your patience and understanding with this.

I'll be around if any question arises.

[Lolaput]

Hi
Amazon exchanged the Fitbit and the replacement worked immediately

So obviously the first one was faulty
Thanks
--
Lorraine

[JuanJoFitbit]

@Lolaput, I'm happy for the great news! By the way, I'm sorry for the delayed response and I'm also sorry about to hear that your previous watch was faulty.

I'm so glad to hear that you are back on track, though and thank you for posting the update here.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀