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Cannot pair my Versa to Fitbit app

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‎11-10-2019 03:37 - last edited on ‎11-11-2019 06:54 by Fitbit Moderator

‎11-10-2019 03:37 - last edited on ‎11-11-2019 06:54 by Fitbit Moderator

I bought a second hand Fiitbit Versa but I cannot link it to my phone. Apparently the fitbit is locked because it keeps saying unlock with your phone but I'm in the middle of trying to pair it with my phone. Any idea? Thanks in advance!

 

 

Moderator edit: updated subject for clarity

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‎11-10-2019 20:05

‎11-10-2019 20:05

The person you bought it from should have disabled and cleared their data by doing a factory reset. 

You have 2 options now. 

First option is to try a factory reset 

If this fails the second option would be to contact the seller for your money back. If the versa is still connected to their fitbit account, it is less than a 30 second procedure to unlock. Which they should have done, they knew they sold you a device that you could not use. 

 

For a factory reset see this post by @NellyG 

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‎11-11-2019 06:53

In response to Rich_Laue

‎11-11-2019 06:53

@SunsetRunner, welcome to our Fitbit Community! Regarding the setup issue that you are experiencing with your Fitbit Versa, I would like to follow up and would like to know if the issue persists or if it got resolved after following the troubleshooting steps that @Rich_Laue shared.

 

If you found his post helpful, please accept it as a solution so other users that experience the same situation can find it easier.

 

Looking forward to your response.

JuanJo | Community Moderator

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