Cannot re connect my Versa on my app “ relook with your phone “ using an iPhone XR

[Phathu]

I was struggling with the pin reset and I removed my vesa thinking this would be the quickest way but now stuck as the pin required to re pair the device is not visible”unlock device from your phone “ ,the phone I am using is an iPhone XR 

[NellyG]

Try a factory reset. This has sorted this problems for some people.

FACTORY RESET USING BUTTONS
On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time, or otherwise don't follow the procedure precisely, the Fitbit logo reappears quickly and boots without factory reset.

If the device turns on, please go back to the Fitbit app and setup your device back to your account with these steps. Make sure your watch is plugged into a wall plug or a computer, next to the router and that there are no other trackers or devices with Bluetooth on nearby when setting up.  Please log into your account, go to account on the upper right corner, there look for "setup a device" and tap on it. Follow the instructions on the screen and let the watch charge for 2 hours.

[Phathu]

I have tried the reset but somehow it just stays off after leaving the bottom right button

Sent from my iPhone