Cannot see time in sleep stages for Versa 2

[tmbaatz]

A recent change to either the firmware for the Versa 2 or the Fitbit App has resulted in the inability to view "Time in sleep stages". Other sleep metrics continue t work

Moderator Edit: Clarified subject and updated label

[LizzyFitbit]

Hi @tmbaatz. Thank you for sharing your Feature Suggestion with the Fitbit Community. We aren't sure what you mean by restoring the ability to view the time in sleep stages. Do you mean your Versa 2 isn't tracking sleep stages? Or is the issue with this data not showing up on the Fitbit app even though it's displayed on your watch?

To understand this idea better, please reply with more detail or specifics on how this idea would work, where you'd like to see this implemented and what problem this is trying to solve. We look forward to your response.

[tmbaatz]

I've attached a screenshot from my phone when I try to view "Time in sleep
stages" on my Android FitBit phone app

[LizzyFitbit]

Hi there, @tmbaatz. Thanks for your efforts. It seems your screenshot wasn't attached to your post. I'm going to send you a private message, to continue helping you with this situation. Make sure to check your inbox.

[tmbaatz]

Beginning January 7th, no updating of sleep stages has occurred. I suspect a firmware update on either the Versa 2 watch or the phone app. The fact that a gray bar is seen shows that SOME data had successfully transferred to the app. Since that date, all I see are gray bars.

[LizzyFitbit]

Hi there, @tmbaatz.

Thanks for keeping me posted, and sharing a screenshot from the Fitbit app. I understand your concern and I'm sorry your Versa 2 is still not recording your sleep stages. Given this situation, I've requested a case on your behalf so we can provide you with further assistance. Our Support team will send you an email shortly, keep an eye on your inbox.

[tmbaatz · Accepted solution]

LizzyFitbit, thanks for determining the root cause that I had inadvertently disabled heartbeat monitoring. I hadn't noticed as I normally use my Versa 2 to track walking distance. I wonder if others have encountered the same problem without realizing it. I enabled heartbeat and cycled the Versa 2.

[LizzyFitbit]

@tmbaatz It's nice to see you again.

You're very welcome! I'm glad this got sorted out and I'm sure your post will help other members. By the way, let me invite you to visit our Health & Wellness board where you can make new friends, start new topcis and find inspiring stories. Happy stepping!