help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Cannot switch to parent view and log into my account on Fitbit app.

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎05-06-2020 04:54

‎05-06-2020 04:54

I’m sorry I realize this is an old subject. I logged in to my daughters (Ace 2) last night to verify what her goal was and then apparently never logged back out. When I opened the app this morning to get up and going for the day it is stuck in her account and when I try to switch to Parent View (so I can switch back to me) it tells me that the password is wrong. Am I supposed to put in her password? Because I already did a password reset and it still isn’t working.

Best Answer
Labels:
0 Votes
2 REPLIES 2

‎05-06-2020 07:05

‎05-06-2020 07:05

I am having the exact same problems today! Cant switch to parent view, even reset password like you did but still doesnt work.. 

Best Answer
0 Votes

‎05-06-2020 08:14

In response to Watch2

‎05-06-2020 08:14

There is another string going in this forum for the same issue that’s getting a lot of traffic. I’ve also Tweeted Fitbit directly.

Best Answer
0 Votes