Cannot unlock Fitbit Versa.

[Kelsey04]

My daughter has locked my Fitbit Versa by putting the wrong code in. 

Nothing I try works!!!

The screen says to unlock with phone. 

There is an in-app update which won’t allow me to do it because of the lock. 

Move tried forgetting the device via Bluetooth and forgetting the device in the Fitbit app and resetting a new one. But still nothing will work as long as it’s locked. 

Move tried to reset the pin but it keeps saying there’s an ‘unexpected error’. 

It’s connect to Bluetooth and wifi!

Soneone help! It’s making me extremely angry as it’s only a couple of weeks old!

[HeydyF]

Hey @Kelsey04, it is great to see new members around! I appreciate you have taken the time to unlock your Versa. Beside that, I'd like you to confirm that all the steps in this help article: How do I use the device lock on my Fitbit watch? were followed, and if so, please take a look at the tips in this post to unlock your watch. If the issue persists, please let me know. 😉 

I'll be around! 

[Kelsey04]

Hi, yes I’ve followed those instructions and every time I try it says an unexpected error has occurred. I’m assuming that’s because there’s an in-app update, but I also can’t do that because of the Versa being locked. 

[_Princess_Coco_]

Did you work out a way? I have tried everything and am hitting road blocks. 

[_Princess_Coco_]

I have this issue also

[Kelsey04]

So you need to log into the fibit website. And go to the settings and find where it says about deactivating your card pay.
Deactivate it on the actual website then go into your Fitbit app and re-sync. Go in and change the code and maybe never put the card pay on again!

Sent from my iPhone