Cant read msg on Versa

[Shalston]

When i get a text on Versa it opens the message on my phone (Galaxy s7) instead of watch? I use sms, HELP, plz & thx!

[Beckiilouise27]

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@Shalston wrote:

When i get a text on Versa it opens the message on my phone 

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@Shalston wrote:

When i get a text on Versa it opens the message on my phone (Galaxy s7) instead of watch? I use sms, HELP, plz & thx!

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@Shalston wrote:

When i get a text on Versa it opens the message on my phone (Galaxy s7) instead of watch? I use sms, HELP, plz & thx!

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Can anyone tell me how to answer calls on fitbit versa.  It comes up that I've got call but don't know how to answer via my watch

[HeydyF]

Hey guys, welcome to the Fitbit forums! 

@Shalston, can you please tell me, are you getting a message instead of being able to open the text message on your Versa? Please give me more details so I can help you out better. 😉 

@Beckiilouise27, if paired to an iPhone or Android (8.0+) phone, your Versa can accept or reject incoming phone calls. If your phone is running an older version of Android OS, you can reject, but not accept, calls from your device.

Note that you can’t speak into the device — accepting a phone call answers the call on your nearby phone.

On your Versa, try this: 

• To accept a call: tap the green phone icon on your watch's screen.
• To reject a call: tap the red phone icon to send the caller to voicemail.

  

Let me know if you have further questions! 

[Shalston]

1 new message pops up on versa but when i click "open" it doesn't! It goes back to 1 new message; HOWEVER, it opens the message on my phone for viewing

[Dijd]

I think I have same problem! Every time I click on OPEN, the message just disappears from the versa. Its like it was never there! 

[Dijd]

Did more testing. It is EXACTLY the same problem. When I click OPEN to read the message on my versa...I can see it actually open up my messages app on my phone to see the message there.  The message isn't saved at all on versa. Just says.. nothing to see here.  

[Shalston]

YUP, if you find a solution plz share the knowledge b/c i have yet to be able to. Ive called Fitbit but...

[Dijd]

Up until yesterday, I had the charge 2. So I don't have much history. Was it always doing this for you? Or was it a recent thing after an upgrade or something? If it's going to stay like this, I still have a chance to take back my Versa! 🙂

[Marrrmaduke · Accepted solution]

@Shalston @Dijd I'm x-posting my answer here:

Can you see the preview of the text message in your phone's Notification Bar/Centre? If you cannot, it means it's hidden and you need to change the setting. You need to go to your text message app settings and allow the preview of the message on the screen. Versa will forward only what it can see in the Notification Centre (assuming you gave it the permission to do so). If you're unsuccessful with the default stock Samsung app, install Google Messages. It's always good to stick to native app or Google Messages.

[Shalston]

Versa is new to me as well, about 2wks and it has alwz done it! 

[Marrrmaduke]

@Shalston I believe you need to change the settings on your phone not Versa. Please see my post here for more detailed info.

[Dijd]

It works! I had to make sure that I did not have set so that notifications were blocked on the phone screen.

[Marrrmaduke]

@Dijd I'm glad I could help! 👍

@Shalston Did you manage to resolve the issue?

[Shalston]

No, i can follow your instructions to a point then my screen differ; however, i am able to figure how to select my messaging option but it will not show on my fitbit...

[Marrrmaduke]

@Shalston You have Samsung. Samsung by default disables preview of the messages on the screen. You need to enable preview of the messages. Take a look here.

[Shalston]

In other words, i can't use sms, i have to use samsung's message? I think im having trouble b/c of the 2 different message apps. 

[Marrrmaduke]

@Shalston let's start from the beginning. 😊 Which messaging app do you use and want to keep using. We will set it up. 😊

[Shalston]

🤣😂🤣😂 YES, i am using sms and would like to continue but...

[Marrrmaduke]

@Shalston LOL Is SMS the name of the app? 😄

[Shalston]

Yes, handcent Next SMS