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Cant setup my versa. Wont go further than:found

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‎09-04-2018 22:28

‎09-04-2018 22:28

I went from iOS to android.  But when I try to setup my device I get stuck. I removed the versa from my account because it wouldn't sync with android. After I choose my device it searches for it, and finds it.  But that's as far as it goes, it gives me the message: not working? But i tried everything (I think). Anyone any ideas?

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4 REPLIES 4

‎09-05-2018 00:14

‎09-05-2018 00:14

Did you remove the versa from your iOS 


http://help.fitbit.com/articles/en_US/Help_article/1623

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
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‎09-05-2018 01:50

In response to ACG

‎09-05-2018 01:50

Yes I did 🙂

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‎09-05-2018 03:13 - edited ‎09-05-2018 03:14

In response to Ampie93

‎09-05-2018 03:13 - edited ‎09-05-2018 03:14

@Ampie93

Then I'd do an erase ( don't worry, you won't loose any data) and them try to pair. 

See pg. 68

Versa manual

 

Syncing article

https://help.fitbit.com/articles/en_US/Help_article/1866/?l=en_US&fs=RelatedArticle

Community Council Member

ALAN | VAN,B.C. Canada Community Council Member

Versa, Charge, Charge HR, Ionic, Ace, Aria 2 scale, Flyer headphones - iOS

Click here Fitbit help for more solutions


>Contact
Best Answer

‎09-05-2018 05:00

In response to ACG

‎09-05-2018 05:00

I see my device isn't on their list.  I have a galaxy a5 (2017) so that's bad luck.  Thank you for your help!

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