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Cant track exercise on my Versa

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‎01-13-2021 20:33 - last edited on ‎01-14-2021 05:19 by Fitbit Moderator

‎01-13-2021 20:33 - last edited on ‎01-14-2021 05:19 by Fitbit Moderator

When I try to go to the exercise screen, the watch locks up, I get the fitbit logo amd then it goes back to the clock face....after resetting itself (if that explanation makes sense). Anyone else having this issue?

 

 

Moderator edit: updated subject for clarity

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‎01-14-2021 05:19

‎01-14-2021 05:19

Hi @HarlanT, welcome to our Fitbit Community. Regarding the exercise tracking issue that your Fitbit Versa has experienced, I'd like you to restart it manually, as described in this help article. After this, try to go to the exercise screen again and see if the issue gets fixed.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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‎01-14-2021 17:31

In response to JuanJoFitbit

‎01-14-2021 17:31

Thanks for the advice. Unfortunately I tried that and it didn't work. Any
morenadvice you can give.
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