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Cant unlock Versa

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‎11-05-2018 16:28

‎11-05-2018 16:28

Hi!

I've had my versa for a few days and all was going well. I took it off this morning and when I put it back on my pin wasn't working. It doesn't come up with any messages or anything. I tried disabling the pin function on my phone and I also tried changing it but it doesn't work. 

Any suggestions? I'm very frustrated as I did nothing wrong, just took it off and put it back on 

 

 

Any help is much appreciated! 

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‎11-06-2018 06:15

‎11-06-2018 06:15

Hey @Caity93, let me give you a warm welcome to the Community! Thanks for trying some tips to unlock your Versa. I'd like you to make sure to review the instructions in this help article: How do I use the device lock on my Fitbit device? To unlock your watch from your phone. If the issue persists, let me know! 

 

I'll be around! 

Heydy | Community Moderator, Fitbit
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