Challenge steps not accurate / Sleep not getting tracked.

[banker247]

I had two issues that just started 2 days ago. First I am in several different challenges with friends and 2 of them are not calculating my steps, in fact one of them loses steps when I log in to check.

Secondly my sleep is not being calculated on the app.

Please help???

Moderator Edit: Clarified Subject.

[MarcoGFitbit]

Hello @banker247, have a warm welcome to the Fitbit Community, it's great to have you on board. 

I appreciate your participation in the Forums and for sharing your experience with us. We're sorry to hear that your step total on your challenge isn't updating. Below are possible reasons for this issue: 

1. Your steps have fully synced to our database but you're not viewing the mobile app dashboard in Live Data Mode. (Live data mode would show the word "connected" under your tracker tile). 
2. You manually logged an activity. Steps from manually logged activities do not count toward challenges; only steps recorded by your tracker or MobileTrack are counted toward challenges. 
3. You used MobileRun to track GPS data with your app. Only steps recorded by a tracker or MobileTrack are counted toward challenges. 
4. All challenge participants are not in the same time zone. 

We also recommend waiting 15 minutes after syncing your Fitbit data to see if your challenge updates.

Now, when it comes to your sleep not being calculated, tell me, is your Versa not tracking a sleep log or is not tracking Sleep Stages? Would it be possible for you to reply tous with a screenshot of what you're able to see in the Sleep tile? This will be very helpful for us to check this further. 

Thanks for your patience and understanding, have a great day!