Change user + account etc on versa

[Jeanne53]

Having trouble helping DH get my old versa going - taken app off my phones,

[SunsetRunner]

Hi @Jeanne53 , maybe a stupid question, but what do you mean by DH? Regards kuzibri

[Jeanne53]

Dear husband

Sent from my iPad

[SunsetRunner]

Hi, did you do a Factory Reset before handing it over to your husband? Settings - Device Info - Scroll down to Factory reset and press it. After that your Versa will be essentially a new - in the box state - watch which needs to be setup withing the Fitbit app of your HB. Regards kuzibri

[MarkMM]

You might want to try reinstalling the app, go to settings, remove device from your account. Go to bluetooth, forget device. Then uninstall app if you wish. Have DH go into his app settings, and add the Versa, If it was working perfectly, not sure I'd do full reset. At midnight all data resets anyway.

[Jeanne53]

Did that now it is off and can't work out how to turn it on

[MarkMM]

Press and hold left button doesn't work?

[SunsetRunner]

Hi @Jeanne53 , as I told in my earlier post, after a Factory Reset, there is noting on the watch anymore as it is a new -still in the box - watch which needs to be setup from scratch like you just bought it. So, if have performed a FR and gave the Versa to your HB, he will need to setup the Versa within his Fitbit app as a new device. Regards kuzibri

[MarkMM]

In case you didn't notice @SunsetRunner, she's saying she did the reset and can't get it to turn back on. 

[Jeanne53]

Thanks mate - I took it to shop and got a new one so all good DH now wearing it
My tic is running my DIYAPS so very happy.
Jean

Sent from my iPad

[MarkMM]

Good to hear! Glad it all worked out for you! 😀