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Charge 3 won’t connect with phone's Bluetooth

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‎10-30-2020 20:56 - last edited on ‎10-31-2020 09:47 by Fitbit Moderator

‎10-30-2020 20:56 - last edited on ‎10-31-2020 09:47 by Fitbit Moderator

My less than year old Versa Lite will not connect and sync with my phone anymore. I have tried all of the suggestions to get them to reconnect (hard closes, reuploading software, powering off and on, and every other suggestion. It will also not sync with my husband’s phone.). I purchased my Fitbit through Amazon on 12/25/19, and I’m wondering if the one year warranty still applies. Please let me know if the warranty still works.

 

 

Moderator edit: updated subject for clarity

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‎10-31-2020 09:47

‎10-31-2020 09:47

Hi @acarrollsd, welcome to our Fitbit Community. I'm sorry to hear about the syncing issues that your Versa Lite has experienced with your phone's Bluetooth. I totally understand how you feel about this and I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

Before checking out the status of your Fitbit device, I'd like you to try the troubleshooting steps that are listed in this help article. This article contains steps that you already tried but you can skip them and proceed with the rest.

 

Finally, monitor your watch and see if it connects with your phone properly.

 

Keep me posted on the outcome.

JuanJo | Community Moderator

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