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Charge 5 stuck on a big white circle

‎04-13-2024 05:19 - last edited on ‎04-13-2024 09:32 by Fitbit Moderator

‎04-13-2024 05:19 - last edited on ‎04-13-2024 09:32 by Fitbit Moderator

IMG_8011.jpeg

 

IMG_8012.jpeg

 

IMG_8013.jpeg

Moderator Edit: Clarified subject

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‎04-13-2024 09:34

‎04-13-2024 09:34

Hi there, @Jijifreak. Welcome to the Fitbit Community Forums. I'm sorry to hear that your Charge 5 screen is stuck on that white circle. Thanks for the images attached. We're here to help you! 

I've seen you contacted our Support Team just right after posting here and they've already assisted you. If you have any questions regarding the outcome of your case, please don't hesitate to reach out to our team again. Since you already have a ticket open with them it'd be easier to continue the follow up on this matter with them directly.  Thanks in advance! 

Maria | Community Moderator, Fitbit


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