Charge for Fitbit Versa is not lasting more than a day!

[Mj1919]

Hi 

My fitbit versa that I purchased in Jan this year is not holding its charge for anymore that a day or two?? 

This all started in the last month? 

I have tried leaving it on the charger for more than overnight, cleaning the charger and the back of the watch.  Nothing seems to be working?

Moderator edit: format

[NellyG]

Hi @Mj1919 Try all the suggestions in THIS Help Article on Battery life issues. Please come back here if nothing there helps

[JuanJoFitbit · Accepted solution]

@Mj1919 I'm sorry for the late response. However, I'd like to welcome you to our Fitbit Community.

Regarding the battery draining issue that your Versa is experiencing, I would like to follow up and would like to know if it persists or if your Versa is holding its charge properly after following the great tips that shared my friend @NellyG.

If you found her post helpful, please accept it as a solution so other users that experience the same issue can find it easier.

Looking forward to your response! 

[Mj1919]

Thank you this did help with retaining charge to the battery, it is disappointing though that you basically have to turn everything off or dim the view.  One things I liked in particular with my Versa was when I moved my wrist it showed me the time and my activity for the day, now I need to wake it up to do so. 

[JuanJoFitbit]

@Mj1919 thank you for getting back. I totally understand how you feel about this and I appreciate your feedback and comments regarding the tips that makes the battery to last longer since this helps us to keep improving.

I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Don't hesitate to get back if you need further assistance and I'll be happy to help.

[Tammyfahey29]

I have a versa lite and I'm having the same issues with it. I got it in May and it worked fine. Was lasting 4 to 5 days with no issues.  Now this past week I'm not even getting 24 hrs out of it. I tried all the tips and even did a factory reset. Still no luck with it. Is there anything else I can do to extend the battery life. It's very disappointing.

[barbaravault]

I have the same issue. I don't see a "fix" for it. 

[JuanJoFitbit]

@barbaravault it's great to see you in our Fitbit Community! Regarding the battery issues that you are experiencing with your Fitbit Versa, I'd like you to try the tips that are listed in this help article. These tips are helpful in order to improve the battery life of your watch.

Keep me posted on the outcome! 😀

[barbaravault]

I've tried all of the above, to no avail. My Versa was a Christmas present last Christmas (2018). I'm sure that I've charged it more than 100 times. For the price of the accessory, I would hope that it would still retain a charge for more than a day. Any other suggestions?

Barb

[JuanJoFitbit]

@barbaravault thank you for getting back and trying the recommended tips!

Since the issue persists, let me go ahead and forward your case to our Support team so they can investigate further and provide a solution. You will receive an email from them soon.

Let me know if you have any questions! 😀

[barbaravault]

Thanks, Juan. I did just that, and Fitbit sent me a replacement. THAT'S what I love about Fitbit. They stand by their devices.!

Barb

[JuanJoFitbit]

@barbaravault, I'm sorry for the late response. However, I'm so glad to hear that our Support team took care of your case and you will be back on track with a replacement unit soon.

Thank you for posting the update here and sharing your feedback since this helps us to keep improving.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.