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Charging Versa causes bluetooth to disconnect

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‎08-17-2018 13:13

‎08-17-2018 13:13

Every time I charge my Versa it loses its Bluetooth connection. My texts stop coming through to it and the Fitbit desktop app tells me that the Versa's Bluetooth is turned off. Why? I don't actually know how to turn it back on. Is there an On/Off setting somewhere? I end up going through the app and messing with a bunch of things until it eventually works again. Not ideal.

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‎08-17-2018 13:17

‎08-17-2018 13:17

Though there isn't any on/off option on the versa itself, the app most likely would me mentioning this (turned off) about the bluetooth of the computer. Try turning the bluetooth off when you charge your device. When it is connected to the charging cable, it will connect to wifi, which can cause interference. 

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‎08-17-2018 13:46

In response to SunsetRunner

‎08-17-2018 13:46

It's definitely referring to the Versa's Bluetooth. The computer uses a mouse and keyboard connected via Bluetooth so I would know right away if the computer's Bluetooth was off. Also, the texts not coming through to the Versa is a big indicator that the Versa's Bluetooth connection dropped.

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