10-20-2018 17:48
10-20-2018 17:48
I just received a replacement Versa because my first one was adding a ridiculous amiunt of steps even when it was on the craddle. Today I received replacement, I deleted previous Versa and set up replacement while on the cradle as instructed. It stated that it was 65% charged but 4 hours later while still in craddle it states 56% charge, 8 steps and 1,200+ calories burned. I believe the craddle is not working and now I'm concerned that it will mess up the electronics. I'm leaving it on the craddle overnight. What should I do?
10-20-2018 18:01
10-20-2018 18:01
Clean the charging contacts of both the Versa and the charger and try a different USB pot or wall charger. If it still wont charge restart the Versa several times and try again. If it still wont charge you will need to contact Support (link in my signature) or returnnit to the store you bought it.
Helen | Western Australia
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10-20-2018 18:08
10-20-2018 18:08
10-20-2018 19:39
10-20-2018 19:39
I had the same problem with my Versa. The charging problem was with the USB connector on the cradle. Regardless of how many different charging blocks I tried, the only way I could get it to charge was to hold the cradle connector firmly in the charging block - as soon as I let go, charging stopped. I exchanged the Versa for a new one and the new charging cradle works fine...
10-21-2018 05:53
10-21-2018 05:53