Charging works but have to hold Versa 2 in place

[Kerry_05]

I have had my Versa 2 for only 6 months and I am finding that every time I put it on charge, I have to hold it in place in the clip either by squeezing the clip together or pressing the watch against the clip. Sometimes I am lucky to get it in the right place and I can leave it but that is rare.

I have cleaned the device and looked online for some other help.. any ideas?

Thank you in advance 🙂 

[JuanJoFitbit]

Hi @Kerry_05, welcome to our Fitbit Community! Regarding the charging issues that you are experiencing with your Fitbit Versa, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via chat. I'm glad to hear that solution was provided and you are getting a replacement charger.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often.