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Clicking in of straps on Versa 3

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‎08-10-2022 05:12 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

‎08-10-2022 05:12 - last edited on ‎12-18-2022 17:34 by Fitbit Moderator

Hi- new user to Versa 3 after having charge 2, 3 and 4. I have only just got it and the strap seems to come off very easily. Is this normal or should I send it back? 

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‎08-11-2022 09:59

‎08-11-2022 09:59

Hi @Charleybrown76.

 

Is it coming undone without you pressing the little tab? Or it just comes out easily when you press the tab? If it's the latter I think it's normal. Mine is quite easy to remove once I press the tab, but I've never had it detach on it's own (without my input). 

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Nathan | UK

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