Clock Face option doesn't work among other options

[DeesCT]

Settings do not work - Clock Face option doesn't work among other options.  I cannot change clock face as suggested in previous recommendations.  Watch is fully charged.  It seems the iPhone app is also not showing me settings or clock faces.  I do not have this watch very long....

Thank you,

Dee

Moderator Edit: Clarified subject

[RicardoFitbit]

Hi @DeesCT, welcome to the Community Forums!

Thanks for bringing this to our attention and for the details that were shared. To better assist you with this, can you please let me know which iPhone are you using? When was the first time you experienced this issue and how many times since then? In the meantime I receive your answers, please restart your Versa 2 and then troubleshoot the Fitbit app with the following steps:

1. Force quit the Fitbit app.
2. Uninstall the app from your mobile device.
3. Make sure that the iOS version is up to date.
4. Reboot your mobile device.
5. Reinstall the Fitbit app.
6. Login using your account credentials.

Looking forward to your reply.

[DeesCT]

To answer your questions:

I have the Apple iPhone 5s

The first time I had this problem was the date I wrote this email.

My Versa 2 is back...

1)  I first recharged Versa 2

(even though it was fully charged and suddenly went blank while talking with Fitbit Tech) 

2)  I deleted Fitbit App on iPhone

3)  I rebooted iPhone

4)  I downloaded the Fitbit App from the App Store

5)  I rebooted the iPhone again

6)  I turned off Bluetooth and restarted it again  (seen the Versa 2 connected)

7)  Started the Fitbit app and followed the prompts.  All seems to be working correctly again as of this writing.

Hope this helps?

Dee