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Clock error

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‎02-10-2019 14:26

‎02-10-2019 14:26

For some reason my close face has gone on my fitbit but tells me to check the app and when I have gone on it's says installing but cannot find device ? Has anyone else had this problem or similar ? Thanks 

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3 REPLIES 3

‎02-10-2019 15:13

‎02-10-2019 15:13

Hi, are you using a Third Party Clock Face? If yes, two things:

1. Send me the name of the clock face you are using: Clock Faces - Press it - My Clock and there is the name of it.

2. Install a Clock Face made by Fitbit itself, preferable the "Light" one.

3. Restart your Versa and see if the problem is solved. 

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‎02-10-2019 15:17

In response to SunsetRunner

‎02-10-2019 15:17

Thank you for getting back to me , it won't let me go on it , it just keeps saying switching , I have restarted my versa and it's still got the error message on it , do you know how to stop it from switching? 

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‎02-10-2019 16:20

In response to Beccy-rose

‎02-10-2019 16:20

If that is the case, I have to advice you, although I hate it to write, to perform a Factory Reset. Pressing the link will not only tell you how to do that, but also that you will have to setup your Versa al over again to your phone. A Factory Reset will bring your Versa back to the "in the box" version within the factory, so in principle it's a new watch, therefore you will need to set it up again to your phone and the latest data will be lost. Sorry about that, but it seems to be the only way. Good luck and keep me posted!!

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