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Clock face blank in app 2.77

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iOS 9.1

iphone 5s

app version 2.77

 

anyone can help?

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5 REPLIES 5

Did you try changing the clock face?

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Yes tried once, but then every time I go in, it only shows blank.

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Try a Restart and do it several times if necessary.

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Thanks for suggestion. I have tried 4-5 times already, but still blank in screen=|

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Then you need to start all over again with a Factory Reset.  Since you can't get to your settings for the easy way, you need to try the 3 button Factory Reset as follows :

 

 

On the watch, hold all three buttons for about twelve seconds. This triggers the 2-button hardware reboot after about eight seconds.
- When the Fitbit logo appears, then disappears, release the bottom right button, then continue holding the left and top right buttons until you feel a strong vibration. This indicates the factory reset was initiated.
- This process may take several seconds, and eventually, the Fitbit logo appears and the device boots and displays go to Fitbit.com/setup.
- If you fail to release the bottom right button in time or otherwise don't follow the procedure precisely , the Fitbit logo reappears quickly and boots without factory reset

 

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