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Clock face change not installing on my Versa

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‎05-06-2020 18:26 - last edited on ‎05-20-2020 07:47 by Fitbit Moderator

‎05-06-2020 18:26 - last edited on ‎05-20-2020 07:47 by Fitbit Moderator

Tried to change my clock face today and now my watch has been stuck all day saying "switching" and won't complete the install. It is a face I have used before, I have shutdown and restarted, charged to 100 percent, connected to WiFi and still won't finish. Any suggestions?

 

 

Moderator edit: updated subject for clarity

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‎05-20-2020 07:46

‎05-20-2020 07:46

Hi @LouavulNativve, due to the recent events, I apologize for the delayed response. However, let me welcome you to our Fitbit Community.

 

Regarding the clock face change issues that your Fitbit Versa has experienced, I appreciate the time spent trying to get this issue resolved before contacting our forums.

 

I was able to get in touch with our Support team and was told that they assisted you via phone. Don't hesitate to get back if more assistance is needed.

 

I'll also be around if any question arises.

JuanJo | Community Moderator

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