Clock-face not working correctly since last update.

[natjayhad]

My Fitbit fave is just flashing since latest update....any advice?

Moderator Edit: Clarified Subject + Format.

[SunsetRunner]

Hi, are you using by any chance a third party Clock face, if yes, what's the name of it (within the Fitbit app go to the page were Clock Faces are shown - click on that and you will see your Clock and it's name

[SunsetRunner]

Did you try restarting it?

[natjayhad]

Yes! With side button and bottom right hand button?

Sent from my iPhone

[SunsetRunner]

Can you still use the Versa? If yes, go to Fitbit app - press on top of the dashboard the watch icon - you will get the page with the Clock faces - click All Clock Faces - press on that page "show all from the Fitbit Clock faces" and choose and install Layers. Once installed, reboot again your Versa and see if the problem is solved. 

[natjayhad]

Yes, it’s a photo one....can’t see the name right now as I’m trying to pair my phone and Fitbit again and it’s just stalling...could it
Be the clock face??

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[SunsetRunner]

Hi, I would say yes for 99,9%. It's a well known fact that third party Clock Faces are not always compatible with the new version, this causing problems of all kinds. 

[SarahMaskell]

I've used this clock face before. Now it's stuck on the fitbit logo screen and won't sync with my app...also new account...very confused as it's been like this for the past 2 hours.

[SunsetRunner]

Did you try to reboot your Versa?

[SarahMaskell]

I have rebooted but it's stuck on the logo screen...won't do anything or sync up with the app

[natjayhad]

Yes, and now I’m trying to re-pair it but its not connecting...I could cry!!

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[SarahMaskell]

Same! 

Really wishing I didn't buy it now,waste of time when it doesn't even work properly

[SunsetRunner]

Hi, however I really hate to say this, but I'm afraid you will have to do a factory reset, meaning loosing all of you data since you have the Versa. Press and hold all three buttons together untill you feel a strong vibration and then release only the right lower button. See if that helps. Mind though that when you want to sync again after this with Fitbit app, you have to set your Versa up as being the first time. When the Fitbit app still shows you the "old" Versa, remove it from the app and restart Fitbit.

BTW, regarding your last post, directly above mine: you cannot blame Fitbit for not working after an update because of using a third party Clock Face. How can they know, cause there are many of these clocks, that these clocks are incompatible with the newest version. It's IMHO unfair to blame Fitbit for that. And BTW, I do not work for Fitbit.

[natjayhad]

I’ve had mine since May....it’s been fab,until this update!

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[SarahMaskell]

I've done all of the above,still flashing logo screen. Regarding setting up as a new account (new email ect) I will go as far as the code showing and then back to flashing screen. No device on the app.

Coming to a loss with this at the moment...I've tried resetting ad factory reset with a whole new account and still nothing. 

[SunsetRunner]

Hi, you did/do not have to change your account after a factory reset, only, when it worked, to setup your Versa agian within the Fitbit app.

[SunsetRunner]

Hi, see the BTW part in my post directly above yours!

[SarahMaskell]

I've already tried to set up versa with a new account and the old account. Still flashing logo screen with nothing. Even after factory reset.

[SunsetRunner]

Well the only thing you can do now, is contact Customer Support . The same might also be the only solution for you natyahhad. Good luck to the both of you! One more advice before updating to a new version in the future: "before starting a new update switch back to a clock face from Fitbit itself if you are using a third party one". This is a rule in the guide I made of how to connect to WiFi and update to a new version successfully.

[natjayhad]

I don’t understand?
I’m just trying to re-pair the app and the actual Fitbit (with same account)...is that right? It’s still not happening...it’s just hanging after I’ve put the four digit pin
Number into the app (that the watch has given me!)

Sent from my iPhone