Clock-face not working correctly since last update.

[natjayhad]

My Fitbit fave is just flashing since latest update....any advice?

Moderator Edit: Clarified Subject + Format.

[natjayhad]

Thanks...I’ll contact them tomorrow..fingers crossed and thanks for your help x

Sent from my iPhone

[SunsetRunner]

Hi, the real problem is that your used Clock Face is not compatible with Fitbit's newest version, for which Fitbit is not to blame. What you can try to do is:

1. Go to your Fitbit app and unpair your Versa from it and restart Fitbit app.

2. After that, go to the Fitbit app again and try to pair your Versa again with the app. For certainty, whenever this is possible on your Versa right now, go to settings of it, scroll down to BT and set it to pairing instead of on.

3. Whenever you succeed in that, go to your Fitbit app again and go to the page of the Clock faces, press All clock faces, you will see at the top the ones from Fitbit itself, click show all and scroll down untill you find "Layers", choose that and install it. If that succeeds, you're back in business again, if not the only solution will be a factory reset: press and hold all three buttons together untill you feel a strong vibration and then only release the right lower button and see what happens. If nothing happens at all, then you will need to contact Customer Support  . Good luck! Really hope you do not have to perform a factory reset cause you will loose all of your Versa's data and, when it worked, you have to reinstall it within the Fitbit app as if you just bought it. 

BTW: regarding this: "Thanks...I’ll contact them tomorrow..fingers crossed and thanks for your help x" , before contacting them, try this first.

[natjayhad]

Thanks, I’m about further forward now, I turned iPhone of completely and back on again, it’s let me install the new update and it’s changed my clock face (for me, but saying it’s not synced to let me change it to something else) and it’s tracking my steps but it’s not letting me click the ‘sync all day’ button on...it’s saying it needs pairing

Sent from my iPhone

[SunsetRunner]

Well, however you see this, it's a huge step forward. Which clock face are you using now, one of Fitbit itself? You can try now IMO two things:

1. Reboot your Versa as described earlier and see if problem is solved.

2. Besides the fact that Sync All day is not absolutely necessary and only leads to extra battery usage, go to your Versa's settings, scroll down to BT and set it to pairing instead off on.

3. go to your Fitbit app again and sync it with your Versa.

Does this work?

[MarcoGFitbit]

Hello everyone, I hope you're doing well. 

First of all, I would like to apologize for the delay in my response. I appreciate your participation in the Forums and for sharing your experience with us. I would also like to thank you for letting us know about the troubleshooting steps you've tried so far. 

@SunsetRunner and @SunsetRunner, thanks for all your help; @natjayhad, I appreciate you have come back and let us know you were able to pair your Versa back. As @SunsetRunner mentioned, it's possible the issue lies in the third-party clock-face you're using, if you have any other issue with the clock-face, change it to a Fitbit one before attempting to troubleshoot the issue. 

Now, when it comes to the "All-day Sync" not getting enabled, please go to the Bluetooth settings on your phone and check if your tracker is on the list of paired devices. If it is, tap on it and select Forget this Device. Then open the Fitbit app and try to enable All-day Sync again. 

I hope this can be helpful, give it a try and let us know the outcome. 

[Happyexercise]

Did not solve my problem.  What would be the next step?