Clock face won't download on my Versa

[MiriamT46]

I've been trying to download a new clock face. On the App at first it shows that it's downloaded, but it won't show up on the FitBit Versa2. When I attempt to re download it, it just goes round and round on the app, but won't sync it with the Fitbit.

I've restarted/rebooted/re-downloaded everything. Nothing worked.

Please help

Moderator edit: updated subject for clarity

[JuanJoFitbit]

@MiriamT46, I'm sorry for the late response. However, let me welcome you to our Fitbit Community.

Regarding the clock face that couldn't be downloaded on your Fitbit Versa, I appreciate the time spent trying to get this issue resolved before contacting our forums.

I was able to get in touch with our Support team and was told that they assisted you via phone. I'm so glad to hear that a solution was provided and you are now back on track.

As a side note, I'd like to invite you to visit our Discussions board where you can share your experiences, meet people and create new topics.

Hope to see you in our Fitbit Community more often! 😀