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Clock faces and apps gallery not loading on iOS (RESOLVED - 6/15)

ANSWERED
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‎06-13-2018 17:02 - edited ‎06-17-2018 09:49

‎06-13-2018 17:02 - edited ‎06-17-2018 09:49

Fitbit Update: 6/15

 

Our team has put out a fix for this issue on 6/15/18. All of you iOS users using iOS 9 & 10 should be able to see the app gallery and clock faces once again in the Fitbit app! 

 

Those other few of you that are on iOS 12 beta, might still have issues since you're running the beta version. Apple is aware of issues on this beta and hopefully, they can resolve it soon. 

 

Thanks for hanging tight!  

 

Hi, everyone! Thanks for hopping into the Community forums and reporting this experience. Would love to help out and escalate this issue. 

 

If you're still having trouble seeing the app gallery/clock faces it would be super helpful if you could provide the following information:

 

  • Which iPhone model you're currently using
  • OS version 
  • App version currently installed on your phone (2.52 is the most recent version, so please update if you haven't yet) 

Thanks so much for your help!

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer
0 Votes
43 REPLIES 43

‎06-16-2018 08:22

In response to LPWL

‎06-16-2018 08:22

Hopefully this will be the same for me.
--
Sent from MetroMail
Best Answer
0 Votes

‎06-17-2018 08:18

In response to SunsetRunner

‎06-17-2018 08:18

Hey guys, I hope you are doing fine.

 

It is great to hear that for some of you this issue has been resolved. If you need anything else, do not hesitate to post it. For the rest, are you still having issues? Have you checked if your Fitbit app is updated.

 

Hope to hear from you soon. Robot Happy

Alejandra | Community Moderator, Fitbit

If you like something I recommended, I encourage you to mark that reply as "Best Answer". 🙂

Best Answer
0 Votes

‎06-17-2018 08:27

In response to AlejandraFitbit

‎06-17-2018 08:27

For me I removed the wear 12 beta from my iPhone X and all is well.
--
Sent from MetroMail
Best Answer

‎06-17-2018 09:51

In response to SunsetRunner

‎06-17-2018 09:51

Fitbit Update: 6/15

 

Our team put out a fix for this issue on 6/15/18. All of you iOS users using iOS 9 & 10 should be able to see the app gallery and clock faces once again in the Fitbit app! 

 

Those other few of you that are on iOS 12 beta, might still have issues since you're running the beta version. Apple is aware of issues on this beta and hopefully, they can resolve it soon. 

 

Thanks for hanging tight! Since I can confirm this issue has been resolved, I'm now going to close this thread. Please post a new topic if you have any new issues to report. Smiley Happy

Want to get more steps? Visit Get Moving in the Health & Wellness Discussion Forum.

Best Answer