Clock faces and apps won't download in my Versa 2

[Oliverlye]

None of the clockfaces will download onto my Versa 2, neither will any apps. It looks like its downloading, then it quickly fails by the end. Tried making my own clockface using Fitbit Studio and now none of my saved clockfaces will change. Tried manual syncing, unlinking and re-linking my Versa 2, uninstalled some apps to make space, shut down and restarted my watch so many times, force stopped the Fitbit App, uninstalled and reinstalled it, restarted my phone, checked for updates on everything. So nothing's working at the moment, any suggestions? 

Moderator Edit: Clarified subject

[MarreFitbit]

Hi there @Oliverlye, welcome to the Community Forums. I'm sorry to hear that your Versa 2 isn't downloading your apps or clock faces, I understand how you must be feeling. Thanks for the details provided in your post and for your time and efforts in trying to solve this inconvenience prior to posting here, I'll be glad to continue assisting you.

In addition to the steps you've already tried, please let's try the following ones:

1. Make sure Fitbit app  and Versa 2 version are up-to-date.
2. Restart your Versa 2 
3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
5. Restart Bluetooth
6. Trigger a regular sync.

Give this a go and let me know if the issue persists.

[Castro11209]

I am having the same problem and have done all of the above 2 times with no luck.

[MarreFitbit]

Hi there @Castro11209, welcome on board. Thanks for following the tips and recommendations I've provided above to solve the inconvenience when downloading apps or clock faces on your Versa 2.

Please note we're aware of this issue, but may not be able to provide a fix in the immediate future. We'll continue to monitor the situation, and keep our team informed of the impact to you and other customers. We understand that this isn't the resolution you're hoping for, but rest assured we're always working to improve our products.

However, as our last resource I'd recommend performing a factory reset on your watch. Note when you do a factory reset you'll need to reinstall any apps on your watch. If you couldn’t sync your Versa 2 before the factory reset, then any data prior to the last sync will be lost. That being said, I recommend syncing your Versa 2, remove it from your Fitbit account and your phone's Bluetooth settings, then perform the factory reset. For instructions, see How do I erase my Fitbit device?

We're sorry for any trouble. We appreciate your patience and look forward to getting you back on track.

Please let us know if you have any other questions.

[Castro11209]

Thanks for letting my know this is a known issues and I will do the factory reset to see if it helps as well.

[loritk]

Thanks for letting us know that it is a known issue. I've been reading numerous items on this board and this is the first time I've read about it being a known issue. I've tried all the various possible solutions and none of them have allowed me to download any new clock faces. I've only been able to change clock faces with the ones I've already downloaded.

I hope the problem is resolved soon as I do like to change my clock faces depending on the holiday coming up.