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Clock faces won't download on my Versa 2

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‎01-29-2021 21:50 - last edited on ‎01-30-2021 04:41 by Fitbit Moderator

‎01-29-2021 21:50 - last edited on ‎01-30-2021 04:41 by Fitbit Moderator

I bought Versa 2,  couple of months back. It's been updated to the date.

 

For last week or so whenever I try to download new Clock Faces, it gives error message and never goes through. 

 

 

Moderator Edit: Clarified subject

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‎01-30-2021 04:42 - edited ‎08-30-2023 08:00

In response to Guy_

‎01-30-2021 04:42 - edited ‎08-30-2023 08:00

Hi there @Raj2244, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

If you haven't done so yet, please following the steps below:

  1. As @Guy_ suggested, make sure mobile app is up-to-date.
  2. Restart your Versa 2. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

View best answer in original post

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‎01-29-2021 22:34

‎01-29-2021 22:34

Please can you make sure you have the latest Fitbit App 3.37.1 and post back if its still not wokring

Author | ch, passion for improvement.

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‎01-30-2021 04:42 - edited ‎08-30-2023 08:00

In response to Guy_

‎01-30-2021 04:42 - edited ‎08-30-2023 08:00

Hi there @Raj2244, welcome to the Community Forums. Thanks for sharing the details about the issue with your Versa 2.

If you haven't done so yet, please following the steps below:

  1. As @Guy_ suggested, make sure mobile app is up-to-date.
  2. Restart your Versa 2. 
  3. Switch to another clock than the one you want to switch to using the clocks app. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes