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Clock faces won't download on my Versa 2

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‎07-12-2020 16:11 - last edited on ‎07-13-2020 12:19 by Fitbit Moderator

‎07-12-2020 16:11 - last edited on ‎07-13-2020 12:19 by Fitbit Moderator

just upgraded to versa 2 and connected it.  When I went to apps and clock face I attempted to delete current clock face which I guess was a mistake, now it will not do anything but show a read line saying "swtiching" on the icon and it will not update or down load.  I tried factory reset 3 times and turning it off, i have been waiting for 2 hours.  Any ideas?

 

Moderator Edit: Clarified subject

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‎07-13-2020 12:22 - edited ‎09-30-2023 08:01

‎07-13-2020 12:22 - edited ‎09-30-2023 08:01

Hi there @h2p, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your new Versa 2. Thanks for the details provided in your post about the clock face issue. I appreciate your efforts in trying to fix it, I'll be glad to assist you.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...

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‎07-13-2020 12:22 - edited ‎09-30-2023 08:01

‎07-13-2020 12:22 - edited ‎09-30-2023 08:01

Hi there @h2p, welcome to the Community Forums. I'm sorry to hear about the inconveniences you've been having with your new Versa 2. Thanks for the details provided in your post about the clock face issue. I appreciate your efforts in trying to fix it, I'll be glad to assist you.

If you haven't done so yet, please try these steps:

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer
0 Votes