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Clock is blank and apps won’t open

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‎08-04-2020 08:19 - last edited on ‎08-04-2020 20:35 by Fitbit Moderator

‎08-04-2020 08:19 - last edited on ‎08-04-2020 20:35 by Fitbit Moderator

The clock screen shows no clocks on it. However the device still can semi-function. I can swipe up down left and right through apps and quick settings, but every time I try to click on an app, it will put the logo of the app in the center of the screen (like usual), but then it will just sit there for 5 seconds, then turn off and the whole process begins again. Please help

 

Moderator Edit: Clarified subject

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‎08-04-2020 20:30

‎08-04-2020 20:30

Hi @CooperHeadley, welcome to the Community Forums!

 

Thanks for bringing this to our attention and for trying some troubleshooting steps before posting over here. Let me share with you that our Customer Support team was contacted on your behalf to provide you further assistance with the difficulties you're currently experiencing. Please keep an eye on your email inbox because they'll be in touch with you pretty soon.

In the meantime they contact you, let me know if you have any additional questions.

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