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Clock issue following firmware update, been "switching" for 40 minutes

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‎01-28-2019 21:54

‎01-28-2019 21:54

Updated the firmware tonight, and afterwards Versa said I had to update my clockface. So, went to go do just that. However, now it won't actually switch, has the little icon going that says switching, however doing nothing. I can sync fine. is there any way to stop the failing install and choose another? even the "install later?" option just goes directly to the faulty install screen and does nothing. 

 

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‎01-29-2019 08:06

‎01-29-2019 08:06

Hi, try restarting your Versa several times and instaal a Clock Face made by Fitbit itself, either "Layers" for the Versa or "Light" for the Versa SE. These faces will work with the new Firmware version. Third party Clock Faces can cause problems with it. Hope this helps. 

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