Clockface Settings not synching from App to watch

[LuminousWounds]

Hello,

I notice recently that setting changes to my selected clockface, in the app, do not synch anymore with my Versa. I thought initially it was just the clockface I had loaded. Then I remembered that the Fitbit app was updated not too long ago, so I tried another Clockface...same issue. Soooo, it appears that something may have gotten broken in the Fitbit app itself??? 

Basically what I'm talking about is color changes, clock selections that have multiple different faces to choose and/or fonts,etc..  Everything synchs as it should...and I can change to a different clock face from the store no problems. I do have to note too (as I've seen others on here), notifications on the watch are spotty at best...non-working at worst....but lately I can safely say my watch doesn't notify anything anymore.

Anyone have the clockface synch issue going on? 

[SteveH]

I've just got the Versa 2 and changed the default clock to "ambient" which was my preferred clock on the Versa. I had the same issues using the settings but I kept on trying for about 20 minutes and the settings suddenly updated the tracker. I'm not sure what I did differently for this to happen. What I would add though is that I had the very same issue with the Versa some months back so I'm not sure it's down to a recent app change.

[LuminousWounds]

Thanks for responding, however this is defninitely related to the App update. Clockface settings were never a problem prior to the update to 3.5 on the Fitbit app. I've also noticed, since the update, that my fitbit app will almost daily..at least every other day...lose connection to the watch and say "No device found". I then have to restart my phone

Anybody else notice these issues?

[Kaykaydee]

I've just had the same problem come up. I can change clockfaces but no setting changes. I have had syncing issues for months but today have been successfully syncing all day. Can't help with a solution though.

Update: tried several clockfaces and found the ones from FitBit that are customizable work - they were all updated 9/4/19. Found one in the Recently Added section that would change with settings changes, but even with upload dates after 9/4/19 most would not.