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Clockface stuck in download on Fitbit App

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‎09-14-2020 22:11

‎09-14-2020 22:11

Hi there,

 

Whenever I download a clockface in the Fitbit App Store it gets stuck downloading on my Fitbit App. Little pink bar doesn’t finish loading.

 

How can I fix this?

 

Thanks so much!

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4 REPLIES 4

‎09-15-2020 04:41

‎09-15-2020 04:41

@RunnerGirls Which clock face are you trying to install? I am having issues with the new SpO2 clock face, but all other clock faces install like normal. 

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎09-15-2020 10:38 - edited ‎09-15-2020 10:39

In response to Heather-S

‎09-15-2020 10:38 - edited ‎09-15-2020 10:39

Hello @RunnerGirls, welcome to the Community Forums. Thanks for the details provided in your post about the difficulties you've been having to download clock faces and apps on your Versa 2. 
 
If you haven't done so yet, please try these steps:

 

  1. Make sure Fitbit app  and Versa 2 version are up-to-date.
  2. Restart your Versa 2 
  3. Switch to another clock than the one you want to switch to using the clocks app, as well as in the gallery choose the same clock face. Once syncs complete, it should get past the switching state.
  4. Restart the Fitbit mobile app: Force close Fitbit app & relaunch the app.
  5. Restart Bluetooth
  6. Trigger a regular sync.
 
Hi there @Heather-S, welcome on board. Please note that if you don’t have SpO2 in their App Gallery it’s not currently available in your country. 
 
I'll be around if you need further assistance. 
Maria | Community Moderator, Fitbit


Was my post helpful? Give it a thumbs up to show your appreciation! Of course, if this was the answer you were looking for, don't forget to make it the Best Answer! Als...
Best Answer

‎09-15-2020 10:41

In response to MarreFitbit

‎09-15-2020 10:41

@MarreFitbit It is available in my gallery, I'm in the USA on iOS.  It will not install and I've tried all your trouble shooting methods already.  Other clock faces will install, but SpO2 will not.

Heather | Community Council | Eastern Shore, AL
Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.
Best Answer

‎04-26-2021 10:30

In response to Heather-S

‎04-26-2021 10:30

Having the same problem with iPhone app

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