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Closed my claim after a week

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‎05-05-2023 06:23

‎05-05-2023 06:23

My Versa 2 stopped working and I followed all of the procedures. My Fitbit was out of warranty but they were great about giving me a discount on a new one and I had 30 days to use it.  I finally made up my mind and when I tried to use the code it wasn't valid.  I contacted Fitbit and they said they hadn't heard from me in a while (a week) so they closed my claim.  I would really like to use my discount! Suggestions?

 

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‎05-05-2023 15:26

‎05-05-2023 15:26

will they give you another code to use since you want to purchase one.  Cmon Fitbit support. Can you help?

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‎05-05-2023 16:21

In response to Steel43

‎05-05-2023 16:21

I contacted Fitbit and they reopened my code so I was able to purchase my
Fitbit today. Yay!

Thanks for the support!
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‎05-05-2023 16:23

In response to Debby_N

‎05-05-2023 16:23

Yeah 

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