help menu

Join us on the Community Forums!

  • Community Guidelines

    The Fitbit Community is a gathering place for real people who wish to exchange ideas, solutions, tips, techniques, and insight about the Fitbit products and services they love. By joining our Community, you agree to uphold these guidelines, so please take a moment to look them over.

  • Learn the Basics

    Check out our Frequently Asked Questions page for information on Community features, and tips to make the most of your time here.

  • Join the Community!

    Join an existing conversation, or start a new thread to ask your question. Creating your account is completely free, and takes about a minute.

Not finding your answer on the Community Forums?

Cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Coach app crashes on Versa

Replies are disabled for this topic. Start a new one or visit our Help Center.

‎01-28-2019 01:52 - last edited on ‎01-29-2019 06:31 by Moderator Alum

‎01-28-2019 01:52 - last edited on ‎01-29-2019 06:31 by Moderator Alum

On my Fitbit Versa, everytime I select and launch the Coach application, it just quits without loading anything. The icon will show about 1 second then it will return to the app screen. This has been happening for 3 days now.

 

I think it may have something to do with loading exercises, maybe none are avalible? I have tried restarting my watch as well as syncing it.

If anyone has a solution for this, please let me know. I have had to break my streak of consistent exercise because of this, and was going to buy Fitbit Coach Premium, but now I will have to hold off in fear of not being able to use it.

Thanks

 

Moderator Edit: Clarified Subject.

Best Answer
0 Votes
1 REPLY 1

‎01-29-2019 06:32

‎01-29-2019 06:32

Hello @DenverAU, have a warm welcome to the Fitbit Community, it's great to have you on board. Smiley Happy

 

I appreciate your participation in the Forums and for sharing your experience. I would also like to thank you for letting us know you've already tried to troubleshoot this situation. At this moment, I would like to ask you to uninstall the Coach app from the Versa through the Fitbit app by going to Account > Versa > Apps. Then, install it again and try to open it. 

 

I hope this can be helpful, give it a try and let us know the outcome. 

Marco G. | Community Moderator, Fitbit

Did you find my post helpful? Vote for it or mark it as a Solution! Robot wink

Best Answer
0 Votes