Colors invert and screen opacity

[orvn]

2 days ago I began having an issue where my Fitbit Versa's colors would start out normal, but then invert after a second or two.

I also noticed that if I switched screens recently, I could see my previous screens with reduced opacity. Image and video below.

Video link: https://streamable.com/rvhy6 (12 seconds long)
Versa inverted and reduced opacity

I've tried:

• Changing the watch face (issue occurs both on the watch face and on other screens, like when I'm scrolling through my apps)
• Resetting the Versa by holding the left and bottom right buttons until the Fitbit logo appears
• Updating the Versa (I've been on the latest version, v33.1.30)
• Making sure my Fitbit app (iOS, latest version) is up to date (Fitbit for iOS v2.88)

The issue persists.

I know this older thread exists, but I'm starting a new one because that one didn't get much attention. This issue makes the device extremely cumbersome to use.

Moderator edit: updated subject for clarity

[Marrrmaduke]

@orvn The only other thing to try is performing a factory reset. This will wipe your Versa, so please sync first. You will also need to delete your tracker from your Paired Devices list in your phone Bluetooth settings. You can perform factory reset by going to Settings on your Versa, scrolling down to About and tapping Factory Reset. Once Versa resets to factory defaults, you will need to set it up again by adding it as a replacement device in the Fitbit mobile app. Please let me know if that helps as we may need to reach out to Customer Support.

[orvn]

Thanks, I'll try the factory reset and report back either way.

[Marrrmaduke]

@orvn Please do. If it doesn't help, I will flag your post for Customer Support Assistance. 

[orvn]

@Marrrmaduke, thanks for the instructions.

Okay, so I did a factory reset on the Versa and disconnected it from my iPhone's paired devices. Then I restored, reconfigured and updated the tracker. The issue is still there.

Actually, this issue persisted throughout the process. Even when the device was completely in factory mode and scrolling through.

Took another video essentially showing the same thing but on the setup screen (below in the form of an animated gif).

[SunsetRunner]

Hi, before I advice you to restard your Versa, which clock face are you using? A Third Party one? If yes, what is the name of the Clock Face. Since the newest Firmware update, a lot of Third Party Clock Faces are no, or partially, compatible with this newest version. Some of these faces tend to work initially, but suddenly show problems. You can do two things about this:

1. Contact the developer of this Clock Face, mention your problem and ask if it needs to be updated for the new Firmware.

2. Install a Clock Face made by Fitbit itself and see if this solves you problem.  

[orvn]

@SunsetRunnerThanks for your reply, but I already mentioned this in my original post actually.

---

I've tried:

• Changing the watch face (issue occurs both on the watch face and on other screens, like when I'm scrolling through my apps)
• Resetting the Versa by holding the left and bottom right buttons until the Fitbit logo appears
• Updating the Versa (I've been on the latest version, v33.1.30)
• Making sure my Fitbit app (iOS, latest version) is up to date (Fitbit for iOS v2.88)

---

I have already performed a hard reset, a restore, and checked multiple clock faces, including the default Fitbit face. The issue persists in all scenarios.

[SunsetRunner]

Hi, by now it's time to contact Customer Support about your problem, cause it seems to be a hardware problem. 

[orvn]

Yeah, I guess it is.

I'm not the only one having it though. Several people in this thread seem to have reported it as well.

[Marrrmaduke · Accepted solution]

@orvn Thanks for the video. I'm flagging your post for Customer Support Assistance.

[EdsonFitbit]

@orvn @SunsetRunner @Marrrmaduke It's great to see you in the Fitbit Community.

@orvn I'm sorry to hear that your Fitbit Versa is not working properly. Thank you for the time you spent trying to get it resolved. I noticed that you contacted Customer Support already. I'm pretty sure they will do their best to provide assistance as soon as possible.

@Marrrmaduke @SunsetRunner Thanks for your help.

If you have any question, please don't hesitate to contact us at any time.

[orvn]

Thanks @EdsonFitbit, yeah I contacted support directly yesterday and I guess it seems like a hardware issue. Fortunately I'm still in warranty. I hope all the people in that other thread that I linked also contacted support though!

I'll mark this question as resolved.

[Marrrmaduke]

@orvn Thank you! Let's hope you will receive your replacement soon! 😄

[Danielsan91]

I'm having the exact same issue but unfortunately my fitbit is a year old and past warranty by now as I purchased it on vacation. Is there a fix for this?

[Marrrmaduke]

@Danielsan91 I am afraid this is a hardware issue. Probably. You can attempt factory reset (restoring trackers to factory defaults), but my best gut feeling is the best would be to contact Customer Support. Did you purchase it/ are reside in European Union? If yes, you should have 2 year warranty, I believe. 😞 Sorry, I couldnt be more helpful. 

[orvn]

For me, this was almost certainly a hardware issue. Restoring to factory defaults as @Marrrmaduke suggested is worth a go, but it never worked for me.

Either way it's time to open a support ticket with Fitbit to see if you're within warranty or if they're willing to make an exception for a hardware issue where you're not at fault.

[EdsonFitbit]

@Danielsan91 Welcome to the Fitbit Community.

If after following @Marrrmaduke's suggestion you still need assistance, please let us know in order to contact Customer Support.

You can find the instructions to do a factory reset below:

On your device, open the Settings app > About > Factory Reset or Clear User Data.

@Marrrmaduke @orvn Thanks for your comments.

Feel free to contact us back if you need assistance.

[mavihs]

Hi there,

I am facing a similar issue and tried all the steps mentioned in this thread, and the issue still persists.

Can you help me?

[orvn]

@mavihs: when it didn't work for me, I had to call in to support with my device info (serial number, where I bought it, date). It was still under warranty so they sent me a completely new tracker.

[Lovelypencil152]

I had the same problem with my versa and I stopped using it altogether. The screen would dim then the colours would invert and sometimes you would be able to see previous actions on the screen. I was thinking that I should probably get the screen replaced but I haven't done that yet.