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Condensation in sensors

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‎08-17-2019 22:59

‎08-17-2019 22:59

Hi Fitbit, I read a post that sounds exactly like what has happened to my watch, never been submerged in water and it just completely stopped working. I thought the battery may have been dead so I put it on the charger and no change has happened it seems to look  like the sensors have condensation behind them. Please help! 

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‎08-18-2019 12:45

‎08-18-2019 12:45

Welcome to the Fitbit Community @jakebitfit55.

 

I appreciate your participation in the Forums and sharing that your watch has stopped working and it seems that the sensors have condensation. Thank you for your efforts to resolve the issue. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

If you have any questions, feel free to let me know.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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