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Condensation on Versa 2 heart rate sensors

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‎02-26-2021 10:42 - last edited on ‎03-01-2021 13:54 by Fitbit Moderator

‎02-26-2021 10:42 - last edited on ‎03-01-2021 13:54 by Fitbit Moderator

I have had my Versa 2 for over a year and showered daily with it on but suddenly this morning it stopped working and will not respond in any way. I cannot restart it as the fitbit logo will not appear and it won't respond to the charging dock either. There is condensation in the HR boxes at the back of the fitbit. I don't understand how this has happened from showering when the Versa 2 is meant to be waterproof. How can I get in contact with Fitbit to repair this? 

 

 

 

Moderator Edit: Clarified subject

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‎02-26-2021 10:47

‎02-26-2021 10:47

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

View best answer in original post

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1 REPLY 1

‎02-26-2021 10:47

‎02-26-2021 10:47

Fitbit customer support is doing their best, but right now be prepared for longer wait times. Please be patient. Support is limited by the number of representatives available at a given time and the hours of operation. Chat lines are open when they have live help.
USA: call (877) 623-4997
UK: call 0800 069 8505
INDIA: call 000 800 050 1057
IRELAND: call 01 691 7502 (country prefix: +353)
Other contact options:

USA: click

Canada: click for options

Stepping in the U.S.A. since September 2013. Android 14

Best Answer