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Condensation on back of Versa

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‎05-13-2020 11:48

‎05-13-2020 11:48

Hi there! I am experiencing a problem I know others have had with my Fitbit Versa. It was sufficiently charged and all of a sudden was just a black screen. I tried to charge it with 2 different chargers, and both of them did not work. I have also tried to restart it many times using all of the methods but the screen remains black. I have noticed that when I charge it condensation appears on the back under the sensors. What else do I need to do?

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‎05-14-2020 19:08

‎05-14-2020 19:08

Welcome to the Fitbit Community, @kynrc.

 

I appreciate your participation in the Forums and sharing the issues you're experiencing with your Fitbit Versa not turning on and showing condensation on the back. Thanks for trying to resolve this and I am here to help. I've sent your information to the Customer Support team so they can get in touch with you and provide further assistance. You should be getting a reply soon. 

 

Let me know if you have any questions.

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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