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Condensation on heart rate sensors

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‎12-02-2019 00:57 - last edited on ‎12-03-2019 11:59 by Fitbit Moderator

‎12-02-2019 00:57 - last edited on ‎12-03-2019 11:59 by Fitbit Moderator

I went for a shower and like every other time I shower with my Fitbit Versa, however, last night it stopped working because of water damage. I can see fog on the heart rate monitor. 

 

I bought it in January 2019 and would like to ensure I am covered under my warranty - I am currently living in South Africa and bought the Fitbit in Australia. My mum is heading to Australia in December if I need to return it there.  

 

Moderator edit: Subject for clarity 

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‎12-03-2019 11:58

‎12-03-2019 11:58

Hello @MichelleHamman, welcome to the Community Forums!

 

Thanks for bringing this to my attention. Support team informed me that they are already providing you assistance regarding this situation. Therefore, my best advice for you at this moment will be to check your email inbox for any update and contact them back if you have any additional questions about the information that they provided to you.

 

I'll be here if you need anything else. 

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