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Condensation on the heart rate monitor

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‎07-07-2019 11:38 - last edited on ‎07-08-2019 15:31 by

‎07-07-2019 11:38 - last edited on ‎07-08-2019 15:31 by

Has anyone ever had just the heart rate monitor get condensation in it? Noticed that it had slight water condensation under the screen for the hr function. The screen still functions but the heart rate function does not!!!

 

 

Moderator edit: subject for clarity

 

 

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‎07-08-2019 15:24 - edited ‎07-08-2019 15:29

‎07-08-2019 15:24 - edited ‎07-08-2019 15:29

Welcome to the Fitbit Community @BrianaJ. 

 

Thank you for sharing that the heart rate monitor on your Fitbit Versa has stopped working and has slight water condensation. I appreciate the information that the screen is still working. The steps from this help article usually help the users to resolve the issue with the heart rate monitor: Why don't I see my heart rate on my Fitbit device? However, since you see condensation, I've gone ahead and escalated your case to our Support team, for them to take a deeper look at this. Please keep an eye on your inbox for further instructions.

 

If you have any questions, feel free to let me know.

 

 

Want to discuss ways to increase your activity? Visit Get Moving in the Lifestyle Discussion Forum.

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